FEES AND EXPENSES:
Do you meet with potential Association clients without an initial charge?
We will gladly meet with a board of directors of a community association for a free interview.
Could you explain the rates you charge and the particular billing methods you use?
Most work is performed on an hourly basis, and all time is billed in one-tenth of an hour increments (for example, a 0.1 billing entry is six minutes). Certain matters such as significant document revisions, assessment collection demand letters, and claims of lien are performed for a fixed fee. All rates are subject to change with advance notice. Our community association clients have found our billing practices to be fair and reasonable.
Do you bill for calls from owners?
We only bill for being contacted by owners when the board of directors has given us permission to speak with an owner, or when an owner is calling us to discuss a pending matter which we have contacted the owner about, such as a covenant enforcement issue or the collection of assessments. When we receive an unsolicited call from an owner, we explain to that owner that we do not have authorization to speak to them and that they must contact the board of directors directly regarding the matter.
How do you itemize of explain services for which you bill?
Our invoices provide brief written descriptions for every billed task.
Will we be charged for your time if we ask about fees billed or potential fees?
No, we do not bill our clients for questions regarding our bills, and we additionally work with our clients to provide estimated fees so that they can be prepared to budget as needed.